Return Policy

SAWYER SECURITY warrants that all products are new and of good quality.

Return of products in the terms of cooling period – products must be returned in new condition with all packaging and materials. SAWYER SECURITY will refund the purchase price of the product (minus the direct costs of returning the products) within three to five days of the date of cancellation.

Regrettably we do not refund any shipping fees when applicable to a cooling off period.

Defective Products are those that had a defect or were unsafe when supplied by SAWYER SECURITY.

A defect usually means that a product was manufactured using materials and components that are below acceptable standards.

You must prove that products are defective.

All new products are warranted against any defects for six months of normal use, from the time we supplied the products.

This is the Statutory Warranty in terms of the Consumer Protection Act of 2008 (the CPA). The Consumer must return unsuitable products within 10 days.

SAWYER SECURITY will refund the full price of any unsuitable products in their original unopened packaging.

For opened products, a reasonable amount may be charged for any use of the product, plus certain costs necessary for repackaging and restocking.

These costs are usually up to 25% of the cost of the products.

Delivery costs as follows: SAWYER SECURITY will cover the costs of returning defective or unsuitable products.

However, the product will be inspected to confirm that they are defective, or in the case of unsuitable opened products, that the quantities used seem reasonable, before we do so.