Terms And Conditions

Terms And Conditions, Sawyer Security

  1. Detailed description of goods and/or services: SAWYER SECURITY is a business in the security systems industry that supply security systems.

  2. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of a reference number and must mention the use of courier and/or postal services and associated costs, if applicable.

  3. Export restriction (Optional): The offering on this website is available to South African clients only.

  4. Return and Refunds policy: The provision of goods and services by SAWYER SECURITY is subject to availability. In cases of unavailability, SAWYER SECURITY will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25 % administration fee.

    4.1. SAWYER SECURITY warrants that all products are new and of good quality.

    4.2. Return of products in the terms of cooling period – products must be returned in new condition with all packaging and materials. SAWYER SECURITY will refundthe purchase price of the product (minus the direct costs of returning the products)within three to five days of the date of cancellation. Regrettably we do not refund any shipping fees when applicable to a cooling off period.

    4.3. Defective Products are those that had a defect or were unsafe when supplied By SAWYER SECURITY. A defect usually means that a product was manufactured using materials and components that are below acceptable standards. Youmust prove that products are defective.

    4.4. All new products are warranted against any defects for six months of normal use,from the time we supplied the products. This is the Statutory Warranty in terms of the Consumer Protection Act of 2008 (the CPA).

    4.5. The Consumer must return unsuitable products within 10 days. SAWYER SECURITY will refund the full price of any unsuitable products in their original unopened packaging. For opened products, a reasonable amount may be charged for any use of the product, plus certain costs necessary for repackaging and restocking. These costs are usually up to 25% of the cost of the products.

    4.6. Delivery costs as follows: SAWYER SECURITY will cover the costs of returning defective or unsuitable products. However the product will be inspected to confirm that they are defective, or in the case of unsuitable opened products, that the quantities used seem reasonable, before we do so.

  5. Customer Privacy policy: SAWYER SECURITY shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

  6. Payment options: Accepted Payment may be made via Visa and MasterCard credit cards or by bank transfer into the SAWYER SECURITY bank account, the details of which will be provided on request.

  7. Credit card acquiring and Security Credit card transactions will be acquired for SAWYER SECURITY via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  8. Customer details separate from card details: Customer details will be stored by SAWYER SECURITY separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

  9. Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  10. Responsibility: SAWYER SECURITY takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  11. Country of domicile: This website is governed by the laws of South Africa and SAWYER SECURITY chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 147 Ontdekkers Road, Horison Park, ROODEPOORT, 1724.

  12. Variation: SAWYER SECURITY may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  13. Company information: This website is run by SAWYER GROUP CC - close corporation based in South Africa trading as SAWYER GROUP CC and with registration number 1988/029059/23 and two members.

  14. SAWYER SECURITY contact details Email: info@sawyersecurity.co.za Telephone: 011 763 6657